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Delete your account

You can have your ALPAKA.PRO account deleted at any time: in the browser, in the app or by email. We delete the account and all associated data within 30 days and confirm the deletion by email.

Before you request it

  • Cancel your subscription: An active subscription does not end with the deletion. Cancel it yourself first.
  • Back up your data: You can request a copy of all your data at any time (terms, section 3.2). Once deleted, it cannot be restored.

In the browser

  1. Sign in at app.alpakapro.de.
  2. Open the account settings and go to Account.
  3. Click Delete account and confirm the request.

The request is sent to us and we carry out the deletion.

In the app

In the app, tap More in the menu (at the bottom on smartphones, at the top on iPad), then Settings, your profile at the top and Delete account at the very bottom.

Without signing in: by email

If you can no longer sign in, write to info@croshes.de with the subject “Delete account”, ideally from your account’s email address. For security, we may ask you to confirm.

What is deleted

Your account with sign-in data and profile, plus all data you have recorded: animals, health, breeding and pedigree, pastures, tasks, walks and bookings, photos and documents.

What we have to keep

We keep invoices and payment records for as long as commercial and tax law require, then delete them. See the privacy policy for details.